Contact
A person reads all of these.
Feylo is small. There is no ticket queue and no chatbot, and during the beta you are writing directly to the people building the product.
Using Feylo
[email protected]Anything about setting up a household, the questions, your agreement or your plan. During the beta you are writing to the people building it.
Your data
[email protected]Requests for a copy of what we hold, corrections, deletion, or anything else about how your information is handled.
Security reports
[email protected]Responsible disclosure. Please include enough detail to reproduce the issue, and give us a reasonable opportunity to fix it before telling anyone else.
Everything else
[email protected]Beta requests, press, partnerships, or a question that does not fit anywhere above.
Private beta
Ask for an invitation
We are working with a small number of UK households. If you and your partner would like to be among them, let us know.
That’s all we need.
Thanks for putting your name forward. We read every one of these.
- We’ll reply from [email protected], usually within a few days.
- That email has everything you need to set Feylo up on your phone.
- You invite your partner from inside the app, with a link.
What to expect
- Support and general enquiries. Usually within two working days.
- Privacy requests. We respond within one month, as UK data protection law requires, and usually a great deal sooner.
- Security reports. We acknowledge these as quickly as we can and keep you updated while we work on a fix.
Feylo does not publish a postal address or telephone number during the beta. If you need one for a legal or regulatory reason, ask at [email protected] and we will provide it.